We'll help you every step of the way

There are a wide range of options for farmers, foresters, and contractors on the market today. We understand that this makes it difficult to choose and find all the information you need. That's why we've compiled a list of the most frequently asked questions that explain how we at Vreten can help you with your questions and give you a good overview of what a typical contact with us looks like.

Who will I reach when I call Vreten?

When you call us, our sales representatives Karin or Sara will usually answer. They will ensure that you speak to the right person to get the best help for your needs. Examples of this could be if you need help with spare parts, support, or sales.

Can Vreten help directly over the phone?

We are here to help you find the right product for your needs and applications. To ensure we deliver the best solution, we conduct a preliminary interview with you. We ask questions about usage, how much you will use the product, and your other requirements. We then move on to providing advice, and sometimes it turns out that there are new requirements. This allows us to be proactive and ensure that you get the right solution before you make your investment. It is important for us to listen and talk with you to ensure that we have a good understanding of your needs. Once we have found the right product for your needs, we will help you get in touch with one of our dealers.

How can I get more information than what is available on the website?

You are welcome to email or call us. We always have our phones with us and try to be as available as possible so that you can get help quickly. This is something we value. We also try to be available to talk to by visiting many trade fairs and exhibitions around the country. We usually post all the exhibitions we visit on our Facebook page and onour websiteso that you can easily find information about when we will be there.

Does Vreten sell directly, or do I need to contact a retailer?

All sales are made through our dealers. To make it easy to find a dealer near you, we have created a dealer map, which you can findhere. You can also contact us at Vreten and we will help you get in touch with a dealer.

Is it possible to view the products?

We have a warehouse at our retailers that we monitor to keep track of what is in stock. We also have access to several reference customers who currently use the product you are interested in. Our goal is to ensure that you always have the opportunity to speak with an active user of our products. In addition to this, we attend many trade shows to showcase popular products and our latest innovations.

Who should I contact if I need to use my warranty?

You should always start by contacting the person from whom you purchased the product. If any problems arise, we are available to help. It is important to note that you will need the serial number when using your warranty. Together, we will ensure that you receive a satisfactory solution.

Who should I contact if I need help with service?

It's the same here as when you need to use your warranty. You start by contacting the person you bought the product from. You will then either receive service directly from your retailer, or we will help you with service in our workshop. Usually, you bring the product to us and we start servicing it as soon as we can.

Do you have any further questions or need assistance? You are most welcome to contact us.